Be Part of the Team That Helps Employees Get Back to What Matters
Position : Care Services Advisor (Injury Management)
Job Type : Permanent, Full Time
Location : Parramatta, NSW
Some of the most meaningful work happens behind the scenes. Join our Care Services team and become a trusted partner supporting employees through injury management, recovery, and return to work. Working closely with medical professionals, insurers, operational teams and employees, you’ll play a critical role in creating positive outcomes while balancing care, compliance and practical support. If you’re passionate about helping people and thrive in a varied and collaborative environment, this opportunity could be the perfect next step.
What's In It For You
Access Relish Member discounts across 450+ major Australian retail brands
Genuine career development and internal progression opportunities
Build specialist experience in injury management and return to work practices
Join a supportive national team with strong leadership support
Exposure across safety, rehabilitation and employee wellbeing initiatives
Diverse workload with meaningful employee impact
Flexible and autonomous work environment
Opportunity to collaborate with healthcare professionals and industry stakeholders
Desired Skills and Experience
What You'll Do
Support injured employees through return to work and workers compensation processes
Act as a key point of contact for employees, operational teams and external stakeholders
Understand injury expectations including recovery prognosis, treatment pathways and return to full capacity outcomes
Communicate confidently with medical practitioners and interpret medical reports, scans and related documentation
Conduct injury assessments over the phone and provide immediate guidance on initial injury management
Coordinate medical appointments and treatment requirements for employees
Identify suitable duties aligned to worker capacity and injury type including lower limb, spinal and upper limb injuries
Develop, implement and communicate work capacity and return to work plans
Manage workers compensation claims including lodgement, administration and ongoing case management
Liaise with insurers and relevant workers compensation regulatory bodies
Partner with internal safety stakeholders to maintain accurate claims information and reporting
Manage workers compensation payroll requirements and insurance reconciliation processes
Contribute to continuous improvement across care services practices
Travel occasionally to regional and interstate locations as required
About You
Proven years experience in workers compensation claims management or exposure within a related industry highly regarded
Recent graduates with tertiary qualifications in Exercise & Health Science, Occupational Therapy or similar disciplines encouraged to apply
Strong understanding of allied health or rehabilitation environments viewed favourably
Excellent written and verbal communication capability
Professional, caring and empathetic communication style
Ability to communicate confidently with internal and external stakeholders
Strong computer literacy and confidence working across systems and documentation
Highly organised with the ability to manage competing priorities
Flexible approach and comfort working across varied daily activities
Strong problem-solving and decision-making capability
Passion for supporting individuals and contributing positively to business outcomes
Why Cater Care
Cater Care is a leading, 100% Australian-owned contract catering service provider with 25 years of experience. We operate across multiple sectors including Aged Care, Education, Retail, and Remote Services. Through our values of Care, Pride, and Community, we pride ourselves on diversity, work/life balance, and providing excellent career opportunities. We strongly encourage First Nations people to consider a career with us.
How To Apply
Click “Apply for this job” to submit your application and tell us about your experience. If your background aligns with the role requirements, one of our recruitment coordinators will be in touch to discuss the next steps.
